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| Method | Description | Purpose |
|---|---|---|
Prototypes that include brief notes or comments that explain the rationale behind features and design choices. | Help give context behind decisions and reminds team members why specific design elements were selected. | |
Sequential images showing the main interactions or events that take place throughout a service. | Help team members and stakeholders visualize the intended user experience. | |
A diagram that visualizes a new process or service and how the organization’s internal processes, people, systems and policies will support it. | Helps organizations understand what will be needed for a successful implementation. | |
Short sentences written from the perspective of users, describing their need and the reason behind. | Help document the different needs that a service must address, shifting the focus from creating detailed requirements to discussing user needs within a specific context. |